Refund policy
Return & Exchange Policy
At Antiques Palace, we always aim for your satisfaction, so we provide a clear and flexible return and exchange policy to ensure a smooth and safe shopping experience.
1. Exchange Conditions
- Items must be unused and unopened in their original packaging within 3 days of delivery.
- Items with manufacturing defects or visible damage upon delivery.
- If the received item is different from the item ordered.
- Items must include all original packaging, accessories, and purchase invoice.
- Opened or assembled items cannot be exchanged unless a manufacturing defect is proven.
- Items that require assembly and have been assembled after customer request cannot be exchanged.
2. Refund Policy
- Refunds are processed after receiving the item in our warehouse and verifying that it meets the return conditions.
- Shipping costs (round trip) will be deducted even if free shipping was applied.
- Refunds will be sent via bank transfer within 7 business days after verification.
- Customers may use the refunded amount as store credit for future purchases if the item is in good condition.
3. Shipping Costs
- West Bank: 20 ILS for standard parcel (approx. 40×40×40 cm).
- Jerusalem: 30 ILS for standard parcel.
- Green Line (Arab areas): 70 ILS for standard parcel.
Note:
- Large or heavy parcels (tables, chandeliers, large items) will be charged based on actual size and weight.
- If the customer refuses to receive the shipment, they bear round-trip shipping costs.
- Shipping fees are non-refundable in all return or exchange cases, even if free shipping was applied.
4. Non-Returnable Items
- Used, opened, or assembled products.
- Products damaged after delivery.
- Discounted items (unless defective).
